October 20, 2009
Online Merchant – Being billed for Fedex brokerage/custom fees?
Mark O asked:
Hello,
I have a small business as an online merchant. A customer from Canada placed an order for a particular product. Several months later I received a bill from Fedex for brokerage, customs fees etc for about $220. The customer refused to pay the fees therefore I am being charged for them. After doing some reading on their website, I see this in their terms an agreements. I have called Fedex a couple times to see if they could eliminate the fees or reduce them with no such luck. I’ve said I would cancel my Fedex account and that didn’t seem to make a difference. I have tried to find a list of fees/percentage on the website and can’t find anything. You would think they would have to list them on their website. Any feedback would be great.
Hello,
I have a small business as an online merchant. A customer from Canada placed an order for a particular product. Several months later I received a bill from Fedex for brokerage, customs fees etc for about $220. The customer refused to pay the fees therefore I am being charged for them. After doing some reading on their website, I see this in their terms an agreements. I have called Fedex a couple times to see if they could eliminate the fees or reduce them with no such luck. I’ve said I would cancel my Fedex account and that didn’t seem to make a difference. I have tried to find a list of fees/percentage on the website and can’t find anything. You would think they would have to list them on their website. Any feedback would be great.
Thanks,
Brian
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Comments on Online Merchant – Being billed for Fedex brokerage/custom fees?
Looks like you are going to have to pay for it, Just don’t ship anything to Canada anymore.