June 23, 2009
customer charged back credit card after 3 weeks, and after using the service?
Lisa K asked:
I own a business in Wisconsin, and recently had a customer charge back their credit card 3 weeks after using the service they paid for. I have 2 merchant accounts. One is a regular merchant account, the other is through paypal. I have been in business for 3 years and have had 4 chargebacks in this amount of time, which is very low considering how much volume we do. My regular merchant account fights chargebacks very good, and i have never lost with them. Paypal however is terrible at fighting them, as I have never won with them. My question is, can I simply run this person’s transaction on my regular merchant account, after they have done a chargeback on my paypal merchant account? Or will I get in trouble for running it again. This person still has merchandise from us, and used our service, yet has not returned anything after the chargeback. The reason I want to run this again on my regular merchant account is because if they do a chargebcak on that one, I know I will probably win.
I own a business in Wisconsin, and recently had a customer charge back their credit card 3 weeks after using the service they paid for. I have 2 merchant accounts. One is a regular merchant account, the other is through paypal. I have been in business for 3 years and have had 4 chargebacks in this amount of time, which is very low considering how much volume we do. My regular merchant account fights chargebacks very good, and i have never lost with them. Paypal however is terrible at fighting them, as I have never won with them. My question is, can I simply run this person’s transaction on my regular merchant account, after they have done a chargeback on my paypal merchant account? Or will I get in trouble for running it again. This person still has merchandise from us, and used our service, yet has not returned anything after the chargeback. The reason I want to run this again on my regular merchant account is because if they do a chargebcak on that one, I know I will probably win.
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Comments on customer charged back credit card after 3 weeks, and after using the service?
Welcome to capitalism the loyal Bushie style.
Why not just go to the source? You said they are still using the service and still have the product. Get a hold of them and find out what is going on. I would speak to them first and see what kind of reply you get and if not good then write a letter requesting they paid.
Yes, I think you can do that. I do not see any legal reason not to. Then if that customer does not like it, let them fight you.